Refund and Returns Policy

At Physio 1st Clinics, we aim to provide high-quality healthcare products that meet the needs of our patients and customers. If, for any reason, you are not satisfied with a product purchased from our website, we offer a clear and fair Refund and Return Policy to ensure your peace of mind.

1. Eligibility for Returns

• Products can be returned within 7 days of delivery if they are unused, unopened, and in their original packaging.

• To be eligible for a return, the product must be in the same condition as received.

• Non-returnable items:

  • Opened or used health and wellness products.

  • Personal care or hygiene products (e.g., therapy gels, hot/cold packs).

  • Discounted or clearance sale items.

  • Gift cards or downloadable items.

2. Damaged or Defective Products

• If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

• We will arrange for a free replacement or offer a full refund, depending on your preference.

• We may request a photo or video of the damaged item for verification.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days and credited to your original payment method.

• Shipping costs are non-refundable, except when the product is defective or incorrect.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong product shipped).

• We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

5. Order Cancellations

• Orders can be canceled within 24 hours of purchase before the product is shipped.

• If the order has already been dispatched, you will need to follow the standard return process.

6. Exchange Policy

• We allow product exchanges for items of the same value, provided they meet our return conditions.

• Exchange requests must be made within 7 days of receiving the product.

7. Contact Us

For any queries about returns, refunds, or exchanges, please contact our support team at:
Email: info@physio1stclinics.com
Phone:+92 300 0056123